How to Trial a Used Saddle

Name: Saddles Direct
Address: Saddles Direct Store, Crow Wood Equestrian Centre, Royle Lane, Burnley, Lancashire, BB12 0RT, United Kingdom
Telephone: 01282 471911

1. PICK YOUR SADDLE

Browse the Saddles Direct website and choose up to 2 used saddles to try.

Once you have selected a product simply click the “Trial Saddle” button on the product page to add the saddle to your trial basket

Need help choosing the right saddle for you? Scroll down to our expert advice below for hints and tips.

2. CHECKOUT

Go to checkout, where you will be asked to enter your details, confirm our terms & conditions and enter your payment details.

At the checkout you will only be charged the £20 shipping fee.

It is important that you read all of the information on the checkout carefully to avoid any confusion and extra charges

3. WE'LL CALL YOU

Upon confirmation and payment of your trial, a member of our team will contact you to confirm your details and delivery.

We will then take payment for the return shipping and the most expensive of the 2 saddles chosen for trial or just for 1 saddle if only 1 saddle is to be trialled.

We will not dispatch any saddles without speaking to you first and we will only hold the saddles for a maximum of 2 days.

4. DISPATCH

Once we have confirmed delivery, we will dispatch the saddles via our courier who will call between 9am and 5pm – please note our courier is a third party company and do not guarantee next day delivery.

Occasionally there are shipping issues that are out of our control. Please contact us on 01282 471911 if your saddle does not arrive when expected.

5. START YOUR TRIAL

Your 3 day trial starts from the day you receive your order. If you need to arrange for your local saddle fitter to check the fitting of your trialed saddle(s), please ensure this is arranged on one of your trial days.

During your trial you are entirely responsible for the insurance of the saddle while it is in your possession.

6. RETURN YOUR SADDLE

We will call you at the end of your trial period to arrange payment or collection of the saddle(s). If you are returning a saddle to us please ensure the tag is left on and the saddle is returned in the same clean condition you received it in.

If no saddle is purchased we only charge a £15.00 administration cost which is only charged at the end of the trial when the money paid for the most expensive saddle is refunded back to you.

Collection is 9am-5pm Monday to Friday via DPD not Saddles Direct.

We will charge a fee of £5 for missing tags and cleaning, if we detect any damage to the saddle we will charge you the full retail price of the saddle and return it back to you.

Expert Saddle Advice

Purchasing a new or used saddle can prove to be an invaluable investment, particularly with the correct advice and support on hand to help you. At Saddles Direct, we have a team of SMS qualified experts on board who can help fit, repair, alter and advice which make model and size would be the most suitable for you, and your horse, to suit all disciplines and enhance rider performance, in and out of the competition ring.

We also have a wide selection of saddle accessories for you to choose from too, from bridle and girths, saddle cloths and pads, stirrups and premium leather care, providing you with access to all the different types of equipment you may require, at affordable prices.

Whatever your saddle requirements may be, our market leading experts are on hand and here to help. Visit our showroom at Crow Wood Equestrian, here in the heart of Lancashire where you will have access to hundreds of different saddles from some of the world’s leading brands, access to expert SMS qualified saddle consultants, horse treadmill and an award winning 5-star restaurant too.

Your horse, our priority.